1. Acceptance of Terms

The terms “We”, “Us”, “Our” and “AARA” refer to AARA Counselling Services, while the terms “You”, “Your”, “Yourself” and “Client” refer to the users. By accessing or utilizing our counselling services, you agree to adhere to and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

  1. Services Offered

AARA Counselling Services provides mental health counselling, support, and related services delivered by a certified counsellor.  Our counselling services are available exclusively to adults (18 years and older). Sessions are conducted on an individual basis, and we do not offer joint or group counselling. Clients are expected to attend counselling voluntarily, with their full consent, and not under any external pressure.

  1. Confidentiality

We prioritize your privacy. All information shared during counselling sessions is confidential and will not be disclosed to third parties without your explicit consent, except as mandated by law.

  1. Appointments

Counselling sessions are available by appointment only and are conducted on an individual basis. Clients are required to provide accurate and complete information when scheduling sessions.

  1. Fees and Payments

Fees for services will be communicated clearly prior to the session. Payment must be made in full before the session begins unless otherwise agreed. Please refer to our Refund, Cancellation & Rescheduling Policy for more information.

  1. No Guarantees

While we aim to provide effective counselling services, we cannot guarantee specific outcomes. Individual results may vary based on personal circumstances.

  1. Limitation of Liability

AARA Counselling Services is not liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use our services. You agree to use our services at your own risk.

  1. Termination of Services

We reserve the right to terminate services for any client who violates these Terms and Conditions or engages in conduct deemed inappropriate or harmful.

  1. Amendments

We may periodically update these Terms and Conditions. Changes will be posted on our website, and your continued use of the services will indicate acceptance of the revised terms.

  1. Contact Information

For any questions regarding these Terms and Conditions, please reach out to us.